Poor implementation of the law has led to insecurity of tenure and opaque, deregulated development, resulting in an environment, which facilitates land grabs and renders people more vulnerable to evictions and violence.To deal with this issue, many local NGOs at the ground provide raising- awareness related to land law/rights to the communities through training, echo-training, workshop, and disseminating the related topics to their community target groups. However, there is still a gap of this capacity building due to the limitation of their education to catch up the transferring knowledge, the time availability and commitment of the community to join this raising-awareness as they are busy with their cultivation, fishery, farming or daily labour-work to support their family, as well as their 

rememberability of the training concepts. In order to increase the awareness of the urban and the rural people around country –wide to clearly understand about the land law/rights, land registration process, and other relevant information in improving land tenure security, using the information and communication technology (ICT) tools (IVR 3-2-1 service) is an innovative way for seeking to empower poor communities including marginalized/vulnerable groups nationwide with legal education, advice and facilitation to make the process for better access and control over land and natural resources.

By this purpose, STAR Kampuchea under the financial support of HEKS/EPER, in cooperation with Viamo, developed a project called Using Communication Technology to Improve Land Tenure Security (3-2-1 service). This project covered the period of 9 months from September 1, 2017 till June 30, 2018. STAR Kampuchea received a total amount of US$56,000 from HEKS/EPER to run this project.

Objective of the 3-2- 1 service

The objective of this project is that poor communities including marginalised/vulnerable groups understand and exercise their land and natural resources' rights in order to improve their land security and ownership as well as proper natural resources management to develop and maintain sustainable livelihoods. Specifically, this project seeks to ensure that poor community members benefit from public officials who are more accountable and responsive to people’s needs by increasing communities and local authorities’ awareness and understanding of land rights/laws.

Target group/beneficiaries

The project will focus on local communities, CAFs, watchdog groups, CFs, FPPs, CJs, in five districts, and two provinces (Kampong Chhnang and Pursat) where STAR Kampuchea and HEKS partners are working. The other secondary target groups are local communities, and CBOs of STAR Kampuchea and HEKS projects/partners in the same target provinces and other provinces. In addition, this project will impact to all Cambodian people nationwide including poor communities, most marginalized/vulnerable groups regardless of where they live. The donors, INGOs, local NGOs, CBOs and development partners who are working on land topic, also introduced their project's target beneficiaries to access to this service, too.