Improving the Delivery of Public Services in Romeas Haek, Svay Rieng Province Through the Use of Information and Communications Technology (ICT).

ICT will concentrate on improving three public services: education, health, and commune administration. The goal of this project is to improve the quality of services to citizens. This project will effectively apply the ISAF tool - Implementation Social Accountability Framework and complement SK expertise.

To achieve the goal, the project addresses the unsatisfactory delivery of public services to citizens. The project therefore aims to educate the service providers about social accountability, which means that the service must be provided on time and with no corruption. In addition, this project will educate the service providers and concerned local government authorities about their duties and responsibilities accordingly in the delivery of these public services to their constituents.

At the national level, the project works to strengthen the existing mechanism of NCDD-S, MOI for supporting commune councils, health centres, and schools in implementing ISAF; especially in increasing the application of ICT tools for social services intervention, transparency, monitoring, and quality services. SK, in partnership with ODC and CCIM, will build close partnerships at the sub-national level, such as Provincial Office of Health, and education departments in conducting radio talk shows, local forums, interface meetings and join action plans in order to raise awareness and promote the involvement of women and youth in demanding good governance at the sub-national.  

This project is financially support by Spider, a Swedish Agency.