ICT concentrates on improving three public services: education, health, and commune administration. The goal of this project is to improve the quality of services to citizens using media and technology to engage citizens and inform government. This project applies the ISAF tool – Implementation Social Accountability Framework.

To achieve the goal, the project addresses the unsatisfactory delivery of public services to citizens. The project educates the service providers about social accountability, which means that the service must be provided on time and with no corruption. In addition, this project educates the service providers and concerned local government authorities about their duties and responsibilities in providing the quality of services.

At the national level, the project works to strengthen the existing mechanism of NCDD-S, MOI for supporting commune councils, health centers, and schools in implementing ISAF; especially in increasing the application of ICT tools for social services intervention, transparency, monitoring, and quality services.

At the grassroots level, SK builds close partnerships with local authorities, such as Provincial Office of Health, and educational departments in conducting radio talk- shows, local forums, interface meetings and joint action plans in order to raise awareness and promote the involvement of women and youth in demanding good governance at the sub-national level.  This project is financially support by Spider, a Swedish Agency.